AVAILABILITY
All orders are subject to availability, products not available will be notified to the customer as soon as possible.
ONLINE ORDER DELIVERY
Our aim is to deliver within the stated lead times, provided we have received payment from an addressee within the United Kingdom. All products must be signed for on delivery. If products are returned to us undelivered, we will attempt to contact you to rearrange the delivery. This will incur an additional postage charge. We will refund the price of the product only if we cannot contact you. The original postage charge cannot be refunded due to administration costs. Products that are successfully delivered will become your risk, we will not be liable for any further damage, loss or destruction of them. We will not refund on missing parcels until the Royal Mail/Courier company have deemed the parcel to be lost. This can take up to 28 days.
ACCEPTING AN ORDER
We must receive product payment and delivery charges before we can accept and process your order. The Company reserves the right to decide on the number of items you may order.
Providing we have an email address, we will send confirmation we have received your order. This email is sent automatically; however it does not confirm that we have accepted your order. We will send a further email accepting your order and confirming it has been dispatched. When we accept your order, there will be a binding contract between us.
Once full or part payment has been received for a bespoke order, refunds cannot be given.
BESPOKE ORDERS
All bespoke orders will be confirmed via email. Once we have received all the relevant information for your kit requirements (including quantity, sizes, sponsors, numbers etc), an order confirmation sheet and visual will be emailed over. This will outline the relevant information for the manufacture of your kit – including the garment, fabrics, fits, sizes, quantities, embellishments and any sponsors or numbers. Specific areas to play close attention too may be outlined in the email. Krusada Teamwear reserves the right to change factory if necessary, meaning colours may vary slightly on some items but care is always taken to colour match as closely as reasonably possible.
It is the customer’s responsibility to check all the details are correct. If there are any errors present on the confirmation sheets or visual, Krusada should be notified immediately and they will be corrected before being ordered. Only once the customer approves the confirmation sheets and visual via email will an order is then ready to be placed with the factory (subject to receipt of payment). This email reply is taken as written confirmation all details on the order confirmation sheets and visual are correct, and orders will be manufactured accordingly. If the order is confirmed with errors present on the sheet, this is the responsibility of the customer and not Krusada Teamwear.
Krusada Teamwear reserves the right to modify and edit the measurements of bespoke items for the purposes of general improvement to quality and fit.
PRICES
Prices are clearly stated on our website in pounds sterling, VAT rated products will be clearly shown. Import duties and taxes are to be paid by the customer, these are relevant to the country the goods are dispatched to. Delivery charges that apply are displayed pending order process.
If we make a mistake on prices we will contact, you as soon as possible giving you the option of confirming your order at the correct price or cancelling. If we are unable to make contact, the order will be cancelled, and your money refunded.
RETURNS POLICY
All items sold by Krusada Teamwear are customised for the customer and are therefore non-returnable. Deposits are non returnable.
If you believe there to be a fault/defect with your item, please contact us via email or phone to discuss the issue. If it is agreed the item warrants inspection, please return it to the following address –
Krusada Teamwear Ltd.
16 Riddiford Crescent
Brampton
Huntingdon
PE28 4YH
Please provide us with the original invoice or dispatch note as proof of purchase, along with details of the fault/defect and your contact details. If the item is agreed to be defective, we will replace it free of charge.
DEFECTIVE GOODS
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason, you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a decision made. If the damage to the product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge If you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for inspections are done so at the customers own risk. We cannot guarantee to be able to offer any refund or replacement on products returned to us after this period of time. We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible. Please note that all faulty goods must be clean, dry and free from dirt and mud. Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our discretion, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our discretion, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and we have been able to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be constructed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
VALIDITY
If any of these Terms and Conditions cannot be enforced, it shall not affect the enforceability of the rest of these Terms and Conditions.
NO VARIATION OR REPRESENTATION
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
GOVENING LAW AND JURISDICTION
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.
BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order is you would rather not wait.
PRIVACY POLICY
All the information you provide Krusada Teamwear Ltd., is regarded highly confidential. It is used for internal purposes only. We guarantee never to sell, rent or loan any identifiable information regarding yourself to any third party without your approval.
TYPING AND PUBLISHING ERRORS
We shall not be responsible for any inaccuracies, typographical errors or omissions found on this website. We reserve the right to make product information and pricing changes without notice. Specifications features and promotions about product found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time.
If a product is listed at an incorrect price due to an error in pricing, we shall have the right to refuse or cancel any orders for that product, even when the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account.